Everything the system can do.

• Calls

  A business line that follows the truck

  • A tracked business number that rings the office and the phone in your pocket
  • Call forwarding by time of day, so the after-hours call goes somewhere
  • Every call logged to the customer's record, with the recording
  • Call tracking that shows which page or ad produced the call
  • Voicemail transcribed and dropped into the same inbox as the texts
• Texts

  Missed-call text-back

  • A text goes out inside 60 seconds of a missed call, day or night
  • Two-way texting from the business number, not a tech's personal phone
  • Saved replies for the ten questions you answer every day
  • Photos, quotes and booking links sent by text
• Inbox

  One inbox for every channel

  • Texts, email, website chat, Facebook Messenger and Instagram messages in one thread per customer
  • Assign a conversation to a person, and see who has not replied
  • Unread count on the phone app, so nothing sits for a day
  • Whole history in one place when the customer calls back a year later

• Booking

  Online booking that respects the schedule

  • A booking page a customer can use at 9pm without calling
  • Calendars per tech, per service, or one for the whole shop
  • Round-robin across techs, or first available
  • Buffer time, travel time and service areas honoured
  • Confirmations and reminders by text and email, with reschedule and cancel links
  • Syncs both ways with Google Calendar and Outlook
• Pipeline

  Every lead has a stage and an owner

  • Pipelines you can read from a phone: new, contacted, quoted, booked, done
  • A separate pipeline for hiring, service calls or builder work if you want one
  • Tasks with a due date and a name on them
  • Notes, photos and files on the customer's record
  • Tags and smart lists, so "quoted in the last 30 days, not booked" is one click
• Contacts

  A customer database you actually own

  • Every customer, lead and past job in one searchable record
  • Import your old list from a spreadsheet or the last system
  • Duplicate detection when the same person calls from two numbers
  • Export everything, any time, in a file you can open

• Leads

  Speed to lead

  • New form, new call or new chat gets a reply inside minutes
  • Follow-up at hour 4, day 2 and day 5 until they answer
  • Quote follow-up on a schedule, so the estimate does not die in a drawer
  • The lead is assigned and the owner is notified on their phone
• Jobs

  Around the appointment

  • Confirmation when it is booked, reminder the day before, "on the way" text the day of
  • Review request by text after the job closes
  • Thank-you and a referral ask a week later
  • No-show and cancellation recovery
• Later

  The customers you already have

  • Reactivation campaigns to the dormant list, which is what The Proof runs
  • Annual service and maintenance reminders on the anniversary of the job
  • Seasonal offers to the right segment, not the whole list
  • Birthday and holiday messages, if you want them

• Reviews

  Reputation on a schedule

  • Review requests by text and email after every job, automatically
  • Google and Facebook reviews monitored in one place
  • Reply to every review from the same inbox as the texts
  • A review widget on the site that pulls the real ones in
  • A monthly count of requests sent and reviews earned
• Site

  Forms, pages and chat

  • Forms and surveys that land in the pipeline, not an email
  • Landing pages for a promotion, a town or a service, built in a day
  • A chat bubble on the site that answers questions and books the call
  • Website chat that continues by text after they close the tab
  • A hosted booking page and a hosted review page with your name on them
• AI

  An assistant that answers when you cannot

  • A chat assistant trained on your services, prices, area and hours
  • It answers the common questions, collects name, number and email, and books on the calendar
  • Hands the conversation to a person the moment it should
  • A voice assistant that answers the phone and takes the details when nobody can, available when you want it
  • Every conversation is logged, and you can read what it said

• Invoices

  Estimates and invoices

  • Build an estimate on the phone, send it by text, watch it get opened
  • Estimate becomes invoice in one tap when the job is done
  • Text-to-pay links, card on file, and tap to pay on the phone
  • Recurring invoices for maintenance plans and monitoring
  • Automatic reminders on unpaid invoices
  • Syncs to QuickBooks so the books stay clean
• Documents

  Proposals and signatures

  • Proposals and contracts with your logo, sent from the customer's record
  • Electronic signature on a phone, no printing
  • Signed copy filed to the record and emailed to both sides
  • Templates for the five documents you send every week
• Marketing

  Email, text and social

  • Email campaigns and a newsletter, designed once, sent to a segment
  • Text campaigns to the customers who said yes to them
  • A social planner that posts to Google, Facebook, Instagram and LinkedIn from one calendar
  • Templates that match your site, so nothing goes out looking like a different company
  • Unsubscribe and consent handled properly, every message

• Team

  Everybody on it, nobody paying per seat

  • Unlimited users: office, techs, the owner, the bookkeeper
  • Roles so a tech sees their jobs and the owner sees everything
  • A phone app for calls, texts, the calendar, the pipeline and payments
  • Internal notifications when a lead is waiting or a job changes
  • A training portal for the crew: your checklists, your standards, your videos
• Reporting

  Where the jobs came from

  • Every lead tagged with its source: Google profile, site, ad, referral, chat
  • Calls answered, missed and texted back, by day and by hour
  • Speed to lead, measured, not guessed
  • Google Ads and Local Services Ads reporting when you run them
  • One monthly report, one page, in plain English
• Partners

  Referrals and the people who send them

  • A referral programme with a link and a tracked reward
  • Builders, realtors and property managers tracked as partners, with what they sent
  • Partner pipeline separate from the customer pipeline
  • Google Business Profile posts and photos scheduled from the same calendar

One honest limitation: text messaging on a new business number waits on carrier registration, which takes days to weeks. Until it clears, the text legs of these sequences send by email. That is a carrier rule, not a design choice, and the 60-second guarantee does not start until it is live.