How many jobs your crew can run
Capacity equals technicians times paid hours, times the share that is billable, divided by hours per job including drive time.
Technician capacity planner
firmkit.co/tools/technician-capacity-planner/ · Oct 19, 2026
Example numbers, not yours.
Your calculation, step by step
- 4 x 40technicians times paid hours a week
- x 75%billable share, after your non-billable 25%
- / 3hours per job, on site plus drive
- = 40jobs a week of capacity
- 36 / 40booked over capacity
- = 90%utilization
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- A 12‑week table of booked jobs against capacity
- A hire-by week that allows for your hiring lead time
- A printable copy for your partner or manager
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Your table and printable plan
This report uses the example numbers.
Set your forecast and how long hiring takes. Both are yours.
Your forecast. Zero keeps booked jobs flat.
A placeholder of 8. Use how long it takes you.
Made with firmkit.co/tools/technician-capacity-planner/.
How the numbers are worked out
The formula, in words
Capacity = technicians x paid hours x (1 - non-billable share) / (on-site hours + drive hours per job)
Utilization = jobs booked / capacity. Revenue capacity = capacity x average job
Stops per day = whole number of (day hours / hours per job). Backlog weeks = backlog / (capacity - booked), when positive
The hire signal is utilization above the line you set. It is a prompt to look closer, not a rule.
What the tool cannot know
- Weather, seasons and cancellations, which swing real weeks.
- Skill mix. A job may need a specific tech.
- Emergency calls that jump the queue.
- Whether new hires reach full speed at once. They do not.
Every assumption, and who set it
| Assumption | Value | Set by |
|---|---|---|
| Technicians, hours, jobs, hours per job | Your numbers | You |
| Non-billable share | 25% to start | You, check your timesheets |
| Hire signal line | 85% to start | Firmkit rule of thumb, you edit it |
| Weekly growth | Blank | You |
| Hiring lead time | 8 weeks to start | Placeholder, you set it |
Sources
- No outside statistic is used. The 85 percent hire line is our rule of thumb and you can change it.
Source check
- Outside statistics. None used on this page
Questions people ask
How many jobs can a technician do in a day?
Divide the hours in your work day by hours per job, which is on-site time plus drive time. Eight hours with 2.5 on site and 0.5 driving is about 2 jobs. The tool uses a whole number, because a half job does not fit. Your own average job length is the number that matters.
What is technician utilization?
Utilization is jobs booked divided by the jobs your crew can run. At 100 percent every billable hour is full. Above that you are over capacity and work waits. Many owners start looking at a hire well before 100 percent, because jobs run long and emergencies arrive. You set that line.
How do I count drive time?
Use the average round trip between jobs, in hours, from your dispatch or timesheet records. Count paid driving, since the crew is not billing during it. If routes vary by season, use a recent month. Better scheduling can cut drive time, which raises capacity without hiring anyone.
When should I hire another technician?
When utilization stays above your line for several weeks and you are turning work away or pushing it out. This tool flags utilization above a line you set. Add your hiring lead time too, because a hire that starts in eight weeks has to be posted well before the crunch.
Why is non-billable time a slider?
Because it differs by company and by month. Shop time, supply runs, training, admin and paid time off all eat paid hours. A guess that is too low overstates capacity and hides a staffing problem. Check last month’s timesheets, set the slider to what you see, and review it quarterly.
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